Privacy policy

Effective Date: 01.09.2024


1. Introduction

At Pik, your privacy is a top priority. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website [https://swiss-pik.com] (the “Site”) or use our services.

We are committed to complying with all applicable data protection laws, including the Swiss Federal Act on Data Protection (revFADP), the European General Data Protection Regulation (GDPR) and, where applicable, the California Consumer Privacy Act (CCPA) and other global privacy frameworks.


2. Data Controller Information

Data Controller:

Pik by Lambert
Chemin de la Cuva 10
1527 Villeneuve, Switzerland
Email: info@swiss-pik.com
Phone: +41 79 639 72 75


3. Personal Data We Collect

We may collect the following types of personal data:

a. Data you provide directly:

  • Name and surname
  • Email address, phone number
  • Billing and shipping address
  • Payment information (via secure third-party providers)
  • Any communication or attachments you send us

b. Data collected automatically:

  • IP address
  • Browser type and version, operating system
  • Pages visited, time spent, click behavior
  • Cookies and similar tracking technologies (see Section 8)

c. Data from third parties:

  • Analytics services (e.g., Google Analytics)
  • Advertising platforms or social networks (if applicable)


4. Purpose of Processing & Legal Basis

Purpose Legal Basis
Fulfilling orders and delivering products Contract performance
Creating and managing your account Legitimate interest / contract
Customer support and communication Legitimate interest
Marketing and newsletter distribution Consent
Site analysis and performance optimization Consent (cookies)
Fraud prevention and security Legitimate interest
Legal compliance Legal obligation


5. Data Sharing and Disclosure

We may share your data only when necessary, and only with trusted parties such as:

  • Payment processors (e.g., Stripe, Shopify Payments)
  • Logistics and delivery providers (e.g., DHL, Swiss Post)
  • Hosting and IT service providers
  • Marketing and analytics partners (with your consent)

All third parties are contractually bound to comply with data protection laws and use your data only under our instructions.


6. International Data Transfers

Some of your data may be transferred outside Switzerland or the EU/EEA, including to countries like the United States, in connection with our use of certain tools and platforms.

In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), or transfers to countries with recognized adequacy decisions.


7. Data Retention

We retain your data only as long as necessary for the purposes described in this policy:

  • Order and transaction data: up to 10 years (legal obligations)
  • Marketing data: until you withdraw consent or after 3 years of inactivity
  • Account data: until your account is deleted or upon request


8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content.

When you visit our site, you will be asked to consent to non-essential cookies via a cookie banner. You can manage or withdraw your consent at any time.

For more details, please refer to our separate Cookie Policy.


9. Your Data Protection Rights

Under applicable laws (revFADP, GDPR, CCPA), you have the following rights:

  • Right to access your data
  • Right to correct inaccurate data
  • Right to delete your data ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing (including marketing)
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

Switzerland: Federal Data Protection and Information Commissioner (FDPIC)
EU: Data protection authority in your country
California: Rights under the CCPA including right to know, delete, and opt-out of data sale (we do not sell your data)


10. Data Security

We use appropriate technical and organizational measures to protect your personal data, including encryption, secure servers, and access restrictions.

However, no method of transmission over the internet or electronic storage is 100% secure. We do our best, but cannot guarantee absolute security.


11. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal data from minors. If you believe a child has submitted personal data, please contact us to have it removed.


12. Policy Updates

We may update this Privacy Policy from time to time. Material changes will be communicated via our website or by email.


13. Contact

For questions about this Privacy Policy or to exercise your data protection rights, contact us at:

Email: info@swiss-pik.com

Mail: Pik by Lambert, Chemin de la Cuva 10, 1527 Villeneuve, Switzerland